Customer Service Fundamentals
Completed by LANGTIAN FENG
April 4, 2019
14 hours (approximately)
LANGTIAN FENG's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Process Management
- Category: Personal Attributes
- Category: Customer experience improvement
- Category: Empathy
- Category: Technical Support and Services
- Category: Problem Solving
- Category: Customer Complaint Resolution
- Category: Communication
- Category: Telephone Skills
- Category: Service Level
- Category: Customer Service
- Category: Customer Support
