Improving Customer Retention
Completed by Marianna Botelho Torres
August 6, 2025
2 hours (approximately)
Marianna Botelho Torres's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Service Improvement
- Category: Customer Relationship Building
- Category: Marketing Strategies
- Category: Customer Retention
- Category: User Feedback
- Category: Consumer Behaviour
- Category: Customer Advocacy
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Engagement
- Category: Brand Loyalty
- Category: Customer Relationship Management
- Category: Customer Service
