Introduction to Technical Support
Completed by Joseph Lehlohonolo Ratone
October 22, 2022
12 hours (approximately)
Joseph Lehlohonolo Ratone's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Customer Service
- Category: Technical Support and Services
- Category: Technical Communication
- Category: Issue Tracking
- Category: Remote Access Systems
- Category: IT Service Management
- Category: Technical Documentation
- Category: Service Level
- Category: Help Desk Support
- Category: End User Training and Support
- Category: Service Management
- Category: Technical Support
