Google Cloud Customer Care Fundamentals
Completed by Kaniz Fatema
June 23, 2025
hours (approximately)
Kaniz Fatema's account is verified. Coursera certifies their successful completion of Google Cloud Customer Care Fundamentals
What you will learn
Identify the steps involved in the lifecycle of a support case
Identify known issues affecting Google Cloud Services
Differentiate the levels of support provided by Google Cloud Customer Care
Create, manage, and view support cases
Skills you will gain
- Category: Issue Tracking
- Category: Help Desk Support
- Category: Technical Documentation
- Category: Service Level
- Category: Data Loss Prevention
- Category: Technical Communication
- Category: Incident Management
- Category: Technical Support
- Category: Google Cloud Platform
- Category: Technical Support and Services
- Category: Product Support
- Category: Cloud Services
