Reports, Dashboards, and Customer Success in Salesforce
Completed by Silvia Barros David
July 25, 2026
28 hours (approximately)
Silvia Barros David's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Inside Sales
- Category: Customer Service
- Category: Dashboard
- Category: Data Storytelling
- Category: Customer and Client Support
- Category: Customer Success Management
- Category: Sales Support
- Category: Customer Support
- Category: Sales Operations
- Category: Customer Relationship Management (CRM) Software
- Category: Sales Management
- Category: Service Management
