Reports, Dashboards, and Customer Success in Salesforce
Completed by Austin Ping
August 17, 2024
28 hours (approximately)
Austin Ping's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Sales Support
- Category: Data Visualization
- Category: Dashboard
- Category: Performance Reporting
- Category: Data-Driven Decision-Making
- Category: Customer Service
- Category: Data Storytelling
- Category: Customer and Client Support
- Category: Customer Support
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Success Management
- Category: Inside Sales
