Introduction to Hospitality Management in the 21st Century
Completed by Debbie Jianing Li
August 28, 2025
10 hours (approximately)
Debbie Jianing Li's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Hospitality Services
- Category: Guest Relations
- Category: Customer experience strategy (CX)
- Category: Service Management
- Category: Customer Service
- Category: Corporate Sustainability
- Category: AI Personalization
- Category: Hotels and Accommodations
- Category: Cultural Sensitivity
- Category: Personalized Service
- Category: Hotel And Restaurant Management
- Category: Hotel Operations
