Reports, Dashboards, and Customer Success in Salesforce
Completed by Quenta Niles
February 6, 2025
28 hours (approximately)
Quenta Niles's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Customer Relationship Management
- Category: Business Reporting
- Category: Client Support
- Category: Salesforce
- Category: Customer and Client Support
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Success Management
- Category: Sales Operations
- Category: Sales Support
- Category: Customer Support
- Category: Customer Service
- Category: Dashboard
