Customer Service in the Age of Generative AI
Completed by Gaurika Nigam
July 26, 2025
1 hours (approximately)
Gaurika Nigam's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Engagement
- Category: Personalized Service
- Category: Customer Support
- Category: Customer Communications Management
- Category: Generative AI
- Category: Performance Improvement
- Category: Customer Service
- Category: AI Integrations
- Category: Drive Engagement
- Category: AI Personalization
- Category: Customer experience improvement
- Category: ChatGPT
