Improving Customer Retention
Completed by Jonathan Michael Schmidt
April 11, 2026
2 hours (approximately)
Jonathan Michael Schmidt's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Service
- Category: Customer Advocacy
- Category: Customer experience improvement
- Category: User Feedback
- Category: Marketing Strategies
- Category: Service Improvement
- Category: Brand Loyalty
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Consumer Behaviour
