Customer Service Fundamentals
Completed by RAUL ELIAS MARTINEZ ESCALONA
January 27, 2019
14 hours (approximately)
RAUL ELIAS MARTINEZ ESCALONA's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Process Management
- Category: Communication
- Category: Personal Attributes
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Customer Support
- Category: Problem Solving
- Category: Customer Engagement
- Category: Help Desk Support
- Category: Greeting Customers
