The DMAIC Framework - Define and Measure Phase
Completed by Hansraj Rambharose
April 28, 2026
9 hours (approximately)
Hansraj Rambharose's account is verified. Coursera certifies their successful completion of The DMAIC Framework - Define and Measure Phase
What you will learn
Define specific, measurable, achievable, relevant, and time-bound (SMART) project goals and objectives.
Analyze the voice of the customer (VOC) data to translate it to critical to quality (CTQ) parameters.
Explain process mapping and define key performance metrics.
Plan data collection activities to quantify the performance of the process.
Skills you will gain
- Category: Scope Management
- Category: Lean Six Sigma
- Category: Performance Analysis
- Category: Project Scoping
- Category: Statistical Analysis
- Category: Project Planning
- Category: Performance Metric
- Category: Project Management
- Category: Data Collection
- Category: Process Analysis
- Category: Project Estimation
- Category: Process Capability
