Quality Improvement and Management
Completed by Sushmita Sen
March 30, 2025
11 hours (approximately)
Sushmita Sen's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Improvement
- Category: Customer experience strategy (CX)
- Category: Continuous Quality Improvement (CQI)
- Category: Process Improvement
- Category: ISO 9000 Series
- Category: Customer experience improvement
- Category: Quality Management Systems
- Category: Product Improvement
- Category: Technical Standard
- Category: Quality Control
- Category: Quality Assessment
- Category: Service Improvement
