Improving Customer Retention
Completed by maria crenshaw
December 1, 2024
2 hours (approximately)
maria crenshaw's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Loyalty Programs
- Category: Consumer Behaviour
- Category: Customer experience improvement
- Category: Customer Relationship Management
- Category: Customer Engagement
- Category: Service Improvement
- Category: Customer Relationship Management (CRM) Software
- Category: Brand Loyalty
- Category: Customer Service
- Category: User Feedback
- Category: Customer Retention
- Category: Marketing Strategy and Techniques
