Introduction to Hospitality Management in the 21st Century
Completed by Roxana Dragos
August 31, 2025
10 hours (approximately)
Roxana Dragos's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Hospitality Services
- Category: Guest Relations
- Category: Cultural Sensitivity
- Category: Sustainable Business
- Category: Innovation
- Category: Customer experience strategy (CX)
- Category: Hotel And Restaurant Management
- Category: Hospitality and Food Services
- Category: Restaurant Operation
- Category: Personalized Service
- Category: AI Personalization
- Category: Hotels and Accommodations
