Voice of the Customer (VoC): Enhancing Experiences
Completed by Amy Versaw
October 8, 2025
3 hours (approximately)
Amy Versaw's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Culture Transformation
- Category: Case Studies
- Category: Customer experience strategy (CX)
- Category: User Feedback
- Category: Communication
- Category: Product Improvement
- Category: Data Collection
- Category: Customer Engagement
- Category: Customer Insights
- Category: Customer Analysis
- Category: Continuous Improvement Process
- Category: Customer Service
