Introduction to Technical Support
Completed by Victoria Prokopets
March 21, 2024
12 hours (approximately)
Victoria Prokopets's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: End User Training and Support
- Category: Help Desk Support
- Category: Remote Access Systems
- Category: IT Service Management
- Category: Issue Tracking
- Category: Technical Support and Services
- Category: Technical Documentation
- Category: Technical Communication
- Category: Service Level
- Category: Technical Support
- Category: Customer Service
- Category: Service Management
