Quality Improvement and Management
Completed by Erick Alonso Perez Negron Rivera
August 3, 2026
10 hours (approximately)
Erick Alonso Perez Negron Rivera's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience improvement
- Category: Product Improvement
- Category: Quality Control
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Quality Management
- Category: Quality Monitoring
- Category: Customer experience strategy (CX)
