Conflict Resolution Skills
Completed by Miriam Falcón Chávez
February 27, 2026
6 hours (approximately)
Miriam Falcón Chávez's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Communication Strategies
- Category: Negotiation
- Category: De-escalation Techniques
- Category: Verbal Communication Skills
- Category: Strategic Communication
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Cooperation
- Category: Conflict Management
- Category: Verbal Strategic Communication
- Category: Interpersonal Communications
