Conflict Resolution Skills
Completed by Constance Skoshiwe Gwashure Marufu
December 30, 2016
6 hours (approximately)
Constance Skoshiwe Gwashure Marufu's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Conflict Management
- Category: Verbal Strategic Communication
- Category: Strategic Communication
- Category: De-escalation Techniques
- Category: Cooperation
- Category: Verbal Communication Skills
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Interpersonal Communications
- Category: Negotiation
- Category: Communication Strategies
