Conflict Resolution Skills
Completed by Katelyn Thompson
April 29, 2026
6 hours (approximately)
Katelyn Thompson's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Cooperation
- Category: Verbal Strategic Communication
- Category: Mediation
- Category: Discussion Facilitation
- Category: Verbal Communication Skills
- Category: Interpersonal Communications
- Category: Conflict Management
- Category: De-escalation Techniques
- Category: Problem Solving
- Category: Negotiation
- Category: Strategic Communication
- Category: Communication Strategies
