Building Generative AI Capabilities
Completed by Shivani Pal
March 26, 2025
3 hours (approximately)
Shivani Pal's account is verified. Coursera certifies their successful completion of Building Generative AI Capabilities
What you will learn
You will learn the key strategic considerations of change management and ethics in Generative AI.
You will learn how to create a customer journey map.
Skills you will gain
- Category: Design Thinking
- Category: AI Product Strategy
- Category: Customer Relationship Management
- Category: Responsible AI
- Category: Change Management
- Category: Marketing Strategy and Techniques
- Category: Competitive Intelligence
- Category: Organizational Change
- Category: General Data Protection Regulation (GDPR)
- Category: AI Enablement
- Category: Data-Driven Marketing
- Category: Customer experience strategy (CX)
