Reports, Dashboards, and Customer Success in Salesforce
Completed by Giosanni Otto
November 30, 2022
28 hours (approximately)
Giosanni Otto's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Inside Sales
- Category: Customer and Client Support
- Category: Data Storytelling
- Category: Sales Operations
- Category: Sales Support
- Category: Customer Support
- Category: Customer Success Management
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Service
- Category: Business Reporting
- Category: Sales Management
- Category: Customer Relationship Management
