Improving Customer Retention
Completed by Nikolas Koukidis
September 23, 2025
2 hours (approximately)
Nikolas Koukidis's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Engagement
- Category: Service Improvement
- Category: User Feedback
- Category: Marketing Strategies
- Category: Consumer Behaviour
- Category: Customer Service
- Category: Customer Advocacy
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Relationship Management
- Category: Marketing Strategy and Techniques
