Reports, Dashboards, and Customer Success in Salesforce
Completed by Margaret Wanjiru Wanjuki
September 12, 2024
28 hours (approximately)
Margaret Wanjiru Wanjuki's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Customer Support
- Category: Customer Success Management
- Category: Data-Driven Decision-Making
- Category: Sales Operations
- Category: Customer Service
- Category: Data Storytelling
- Category: Performance Reporting
- Category: Customer and Client Support
- Category: Dashboard
- Category: Inside Sales
- Category: Business Reporting
- Category: Sales Management
