Sales and CRM Overview
Completed by Tao Yuan
July 21, 2024
21 hours (approximately)
Tao Yuan's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Salesforce
- Category: Data Quality
- Category: Databases
- Category: General Sales Practices
- Category: Data Cleansing
- Category: Sales Process
- Category: Sales
- Category: Sales Pipelines
- Category: Information Management
- Category: Customer Relationship Management
- Category: Business-To-Consumer
- Category: Customer Relationship Management (CRM) Software
