Customer Service Fundamentals
Completed by Robert Roman Skylis
April 26, 2019
14 hours (approximately)
Robert Roman Skylis's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Telephone Skills
- Category: Greeting Customers
- Category: Empathy
- Category: Communication
- Category: Problem Solving
- Category: Help Desk Support
- Category: Service Level
- Category: Critical Thinking and Problem Solving
- Category: Technical Support and Services
- Category: Operations Support Systems
- Category: Personal Attributes
- Category: Customer experience improvement
