Conflict Resolution Skills
Completed by Jessica Ji
September 13, 2016
6 hours (approximately)
Jessica Ji's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: De-escalation Techniques
- Category: Leadership
- Category: Communication Strategies
- Category: Negotiation
- Category: Strategic Communication
- Category: Verbal Communication Skills
- Category: Conflict Management
- Category: Verbal Strategic Communication
- Category: Cooperation
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
