Salesforce Basics
Completed by DongZhao Zhang
November 7, 2025
4 hours (approximately)
DongZhao Zhang's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Customer Engagement
- Category: User Accounts
- Category: Customer Communications Management
- Category: Data Security
- Category: Customer Relationship Management
- Category: Customer Success Management
- Category: Stakeholder Engagement
- Category: Salesforce
- Category: Cloud-Based Integration
- Category: Marketing Management
- Category: Data Management
- Category: Account Management
