Quality Improvement and Management
Completed by Karly-Henderson Obas
November 20, 2025
10 hours (approximately)
Karly-Henderson Obas's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Control
- Category: Quality Monitoring
- Category: User Feedback
- Category: Quality Management
- Category: Product Improvement
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Product Quality (QA/QC)
- Category: Quality Management Systems
- Category: Customer experience strategy (CX)
- Category: Technical Standard
