Voice of the Customer (VoC): Enhancing Experiences
Completed by Louis Yanxiang Lim
March 11, 2026
3 hours (approximately)
Louis Yanxiang Lim's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: User Feedback
- Category: Case Studies
- Category: Customer Service
- Category: Culture Transformation
- Category: Customer experience improvement
- Category: Customer Analysis
- Category: Customer Engagement
- Category: Service Improvement
- Category: Product Improvement
- Category: Data Collection
- Category: Communication
- Category: Customer experience strategy (CX)