Quality Improvement and Management
Completed by Aaron Harris
October 11, 2025
11 hours (approximately)
Aaron Harris's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Management Systems
- Category: Process Improvement
- Category: Customer Insights
- Category: Quality Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: ISO 9000 Series
- Category: Product Quality (QA/QC)
- Category: Quality Management
- Category: Technical Standard
- Category: Quality Monitoring
- Category: User Feedback
