Improving Customer Retention
Completed by Lilyan Ibarra
February 25, 2026
2 hours (approximately)
Lilyan Ibarra's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Analysis
- Category: Consumer Behaviour
- Category: Customer Relationship Management
- Category: Customer Relationship Building
- Category: User Feedback
- Category: Customer experience improvement
- Category: Customer Service
- Category: Service Improvement
- Category: Marketing Strategies
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
