Customer Service in the Age of Generative AI
Completed by Hernández Martínez, Denisse Nataly
April 6, 2026
1 hours (approximately)
Hernández Martínez, Denisse Nataly's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Performance Analysis
- Category: Customer Support
- Category: AI Integrations
- Category: Drive Engagement
- Category: Personalized Service
- Category: Customer Engagement
- Category: ChatGPT
- Category: Target Audience
- Category: Customer Communications Management
- Category: Generative AI
