Customer Service in the Age of Generative AI
Completed by Patience Raymond Ebong
July 16, 2025
1 hours (approximately)
Patience Raymond Ebong's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Generative AI
- Category: Customer Communications Management
- Category: Customer Support
- Category: Personalized Service
- Category: Customer Engagement
- Category: Customer Service
- Category: Performance Improvement
- Category: AI Integrations
- Category: Drive Engagement
- Category: Performance Analysis
