Customer Service Fundamentals
Completed by Grace Chege
February 20, 2026
14 hours (approximately)
Grace Chege's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Telephone Skills
- Category: Problem Solving
- Category: Personal Attributes
- Category: Communication
- Category: Technical Support and Services
- Category: Empathy
- Category: Customer experience improvement
- Category: Customer Complaint Resolution
- Category: Greeting Customers
- Category: Customer Engagement
- Category: Customer Support
- Category: Help Desk Support
