![[Featured Image] A customer service representative in a blue and white striped shirt speaks with a customer on their laptop.](https://images.ctfassets.net/wp1lcwdav1p1/3xAZpmIM1BVbtbGy4sre2t/f936b27734f51730c872cc5bfc06d56c/customer_service_representative.png?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
What Does a Customer Service Representative Do?
Customer service representatives are key to company success by directly helping customers. Discover if a customer service job is right for you.
March 28, 2024
Article
Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact-checkers. Our articles are deeply researched and thoroughly reviewed to ensure we are providing trustworthy information and advice for any topic. We understand that taking the next step in your education or career can raise questions. We are here to provide actionable, reliable, and relevant answers so you can achieve your goals.