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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    C

    Coursera

    Bing Copilot for Beginners: Enhancing Productivity with AI

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, Business Research, Copywriting, Ideation, Productivity Software, AI Enablement, Marketing Materials, Writing and Editing, Project Implementation, Creative Design, Generative AI, Market Research, Data Analysis Software, Marketing, Product Marketing, Financial Data, Packaging and Labeling, Financial Analysis

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    E

    Edureka

    Introduction to Amazon Elastic Container Service

    Skills you'll gain: Containerization, Docker (Software), Application Deployment, Amazon Elastic Compute Cloud, Amazon Web Services, Application Lifecycle Management, Amazon CloudWatch, Devops Tools, Microservices, Continuous Monitoring, System Monitoring, AWS Identity and Access Management (IAM), Scalability

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Agile Development Excellence: Scrum, User Story, CI Insight

    Skills you'll gain: Continuous Integration, Sprint Planning, Process Improvement, GitLab, Backlogs, Agile Product Development, Unit Testing, DevSecOps, Scalability, Performance Metric, Integration Testing, Software Development, Organizational Change, Project Management, User Story, Git (Version Control System), Key Performance Indicators (KPIs), Business Reporting, Application Deployment, Application Security

    2.6
    Rating, 2.6 out of 5 stars
    ·
    11 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    K

    Kotter

    Kotter's Change Framework: Accelerators 5-8

    Skills you'll gain: Change Management, Organizational Change, Culture Transformation, Business Transformation, Overcoming Obstacles, Organizational Leadership, Organizational Structure, Goal Setting, Adaptability, Leadership, Leadership Development, Lifelong Learning, Employee Engagement

    4.5
    Rating, 4.5 out of 5 stars
    ·
    17 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    LearnQuest

    Blockchain Security Advanced Protection

    Skills you'll gain: Blockchain, Key Management, Cryptography, Application Security, Encryption, Secure Coding, Data Security, Public Key Cryptography Standards (PKCS), Security Testing, Vulnerability Management, Vulnerability Assessments, Code Review

    4.5
    Rating, 4.5 out of 5 stars
    ·
    10 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    YouTube Analytics: Optimize Performance

    Skills you'll gain: Benchmarking, Search Engine Optimization, Content Performance Analysis, Keyword Research, Marketing Analytics, Key Performance Indicators (KPIs), Performance Analysis, Web Analytics and SEO, Performance Measurement, Content Strategy, Performance Improvement, Driving engagement, Trend Analysis, Customer Insights

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Lausanne

    HEALTHY URBAN SYSTEMS - PART 1

    Skills you'll gain: Health Policy, Geographic Information Systems, Public Health, Case Studies, Health Systems, Spatial Analysis, Systems Thinking, Social Determinants Of Health, Sustainable Development, Environmental Issue, Data Management, Emerging Technologies

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Healthcare: Transforming Personalized Care

    Skills you'll gain: Responsible AI, Data Ethics, Medical Privacy, Generative AI, Generative AI Agents, Clinical Informatics, Patient-centered Care, Health Insurance Portability And Accountability Act (HIPAA) Compliance, AI Workflows, Health Information Management, Regulatory Compliance, Patient Flow, Healthcare Industry Knowledge, Health Informatics, Artificial Intelligence, Healthcare Ethics, Health Care Procedure and Regulation, Health Care, Innovation, System Implementation

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universidades Anáhuac

    Tecnología e IA en seguros: Oportunidades y desafíos

    Skills you'll gain: Technology Strategies, Customer experience improvement, Leadership, Strategic Leadership, Business Transformation, Innovation, Self Service Technologies, AI Enablement, Digital Transformation, Insurance, Data Ethics, Change Management, Customer Service, AI Personalization, Automation, AI Security, Operational Efficiency

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Building Batch Data Pipelines on GCP em Português Brasileiro

    Skills you'll gain: Dataflow, Data Pipelines, Extract, Transform, Load, Apache Airflow, Apache Spark, Workflow Management, Data Warehousing, Data Processing, Google Cloud Platform, PySpark, Data Integration, Data Lakes, Data Quality, Serverless Computing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    K

    Kennesaw State University

    Social Media & Marketing - Jagdish Sheth

    Skills you'll gain: Marketing, Marketing Channel, Social Media Marketing, Marketing Strategies, Marketing Effectiveness, Content Marketing, Consumer Behaviour, Digital Marketing, Advertising, Social Media, Social Media Strategy, Branding, Digital Media Strategy, Digital Advertising

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Créer une enquête de satisfaction clients

    Skills you'll gain: Customer experience improvement, User Feedback, Dashboard, Customer Insights, Microsoft 365, Data Sharing, Business Communication

    Beginner · Guided Project · Less Than 2 Hours

Searches related to customer journey

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In summary, here are 10 of our most popular customer journey courses

  • Bing Copilot for Beginners: Enhancing Productivity with AI: Coursera
  • Introduction to Amazon Elastic Container Service: Edureka
  • Agile Development Excellence: Scrum, User Story, CI Insight: Board Infinity
  • Kotter's Change Framework: Accelerators 5-8: Kotter
  • Blockchain Security Advanced Protection : LearnQuest
  • YouTube Analytics: Optimize Performance: Coursera
  • HEALTHY URBAN SYSTEMS - PART 1: University of Lausanne
  • GenAI for Healthcare: Transforming Personalized Care: Coursera
  • Tecnología e IA en seguros: Oportunidades y desafíos: Universidades Anáhuac
  • Building Batch Data Pipelines on GCP em Português Brasileiro: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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