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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
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    LearnQuest

    Security Administration with CDO

    Skills you'll gain: Event Monitoring, General Networking, Network Architecture, Systems Integration, Incident Response, Enterprise Architecture, Cybersecurity, Security Management, Computer Networking, Network Security, Threat Detection, Cyber Security Policies, Data Governance, Network Routers, Cloud Deployment, Security Controls, Command-Line Interface, Security Strategy, Cloud Management, System Monitoring

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    I

    Institut Mines-Télécom

    SCHC : A new era of interoperability

    Skills you'll gain: Internet Of Things, Network Protocols, Embedded Software, Interoperability, Communication Systems, Telecommunications, Network Analysis, Virtual Machines

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    K

    Kennesaw State University

    Segmenting the Market with Jagdish Sheth

    Skills you'll gain: Target Market, Strategic Marketing, Product Marketing, Marketing Strategy and Techniques, Product Strategy, Market Research, Growth Strategies, Market Analysis, Marketing Psychology, Revenue Management, Promotional Strategies, Competitive Analysis, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    G

    Google Cloud

    Ihre Organisation mit generativen KI-Agenten voranbringen

    Skills you'll gain: Generative AI Agents, Retrieval-Augmented Generation, Prompt Engineering, Generative AI, AI Enablement, Customer Engagement, Agentic systems, Google Cloud Platform, Artificial Intelligence, Innovation, Business Strategy

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Dartmouth College

    Simulation for Digital Transformation

    Skills you'll gain: Simulation and Simulation Software, Digital Transformation, Systems Thinking, Complex Problem Solving, Operations Research, Predictive Analytics, Data-Driven Decision-Making, Verification And Validation, Process Optimization, Data Integration, Risk Management, Python Programming, Event-Driven Programming, Probability & Statistics, Performance Analysis

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Preparando o Marketing Digital

    Skills you'll gain: Marketing, Customer experience strategy (CX), Marketing Strategy and Techniques, Target Market, Digital Marketing, Customer Insights, Content Strategy, Persona Development, Brand Strategy, Agile Methodology, Storytelling, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Raspberry Pi and Arduino — Go to the Next Level

    Skills you'll gain: Hardware Design, Electronics, Embedded Software, Electronic Components, Internet Of Things, Communication Systems, Embedded Systems, Debugging, Automation Engineering, Remote Access Systems, Python Programming, Application Development

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Zielsetzung für eine Facebook Werbekampagne

    Skills you'll gain: Facebook, Social Media, Social Media Marketing, Social Media Campaigns, Marketing Budgets, Advertising Campaigns, Social Media Content, Social Media Strategy, Digital Advertising, Marketing, Customer Engagement

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Deep Dive into Cryptography

    Skills you'll gain: Blockchain, Cryptography, Encryption, Key Management, Cryptographic Protocols, Data Security, Security Strategy, Information Privacy, Emerging Technologies, Performance Tuning, Algorithms, Scalability

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Alignor

    Giving and Receiving Feedback in a Diverse Environment

    Skills you'll gain: Active Listening, Interpersonal Communications, Constructive Feedback, Empathy, Diversity and Inclusion, Conflict Management, Communication, Emotional Intelligence, Teamwork, Expectation Management, Collaboration, Performance Review, Relationship Building

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Spring Concepts and Functional Programming

    Skills you'll gain: Spring Framework, Hibernate (Java), Spring Boot, Java, Object-Relational Mapping, Database Management, Apache Maven, Software Design Patterns, SQL, Data Persistence, Functional Design, Dependency Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    G

    Goldman Sachs

    Les bases des opérations avec Goldman Sachs 10,000 Women

    Skills you'll gain: Process Mapping, Operational Efficiency, Business Operations, Operations Management, Business Process, Process Analysis, Business Process Improvement, Process Improvement, Customer experience improvement, Business Technologies

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Security Administration with CDO: LearnQuest
  • SCHC : A new era of interoperability: Institut Mines-Télécom
  • Segmenting the Market with Jagdish Sheth: Kennesaw State University
  • Ihre Organisation mit generativen KI-Agenten voranbringen: Google Cloud
  • Simulation for Digital Transformation: Dartmouth College
  • Preparando o Marketing Digital: Fundação Instituto de Administração
  • Raspberry Pi and Arduino — Go to the Next Level: Packt
  • Zielsetzung für eine Facebook Werbekampagne: Coursera
  • Deep Dive into Cryptography: Board Infinity
  • Giving and Receiving Feedback in a Diverse Environment: Alignor

Skills you can learn in Marketing

Market (economics) (28)
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Plan (11)
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Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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