Skills you'll gain: Telephone Skills, Customer Service, Customer Complaint Resolution, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Customer Engagement, Communication, Active Listening, Non-Verbal Communication

Skills you'll gain: Self-Awareness, Personal Development, Emotional Intelligence, Leadership Development, Productivity, Time Management, Cognitive flexibility, Decision Making, Empathy, Curiosity, Adaptability, Psychology

Skills you'll gain: Diversity and Inclusion, Innovation, Organizational Leadership, Industrial and Organizational Psychology, Organizational Change, Creativity, Human Capital, Leadership, Drive Engagement, Team Performance Management, Change Management, Business, Business Strategy, Decision Making, Business Marketing, Neurology

Skills you'll gain: Storytelling, Video Production, Storyboarding, Writing and Editing, Performing Arts, Video Editing, Photography, Creativity

Skills you'll gain: Negotiation, Active Listening, Conflict Management, Business Communication, Goal Setting, Communication, Emotional Intelligence

Skills you'll gain: Microsoft Excel, Microsoft Office, Spreadsheet Software, File Management, Data Entry, Productivity Software

Skills you'll gain: Team Motivation, Professional Networking, Conflict Management, Intercultural Competence, Organizational Leadership, Cross-Functional Team Leadership, Relationship Building, Cultural Sensitivity, Cultural Diversity, Leadership, Team Management, Business Leadership, International Relations, Communication, Ethical Standards And Conduct

Skills you'll gain: Train The Trainer, Management Training And Development, Employee Training, Training and Development, Employee Coaching, Employee Performance Management, Staff Management, Performance Management, Performance Review, Accountability, Coaching, Meeting Facilitation, Key Performance Indicators (KPIs), Planning

Skills you'll gain: Facebook, Customer Engagement, Customer Insights, Marketing Analytics, Target Audience, Social Media Content, Social Media Marketing, Advertising, Social Media, Drive Engagement, Social Media Management, Social Media Campaigns, Marketing, Content Marketing, Customer Communications Management

Skills you'll gain: Market Share, Market Analysis, Market Opportunities, Market Intelligence, Market Dynamics, Strategic Marketing, Competitive Analysis, Market Research, Market Trend, Market Data, Customer Demand Planning, Performance Measurement, Consumer Behaviour, Business Metrics, Revenue Forecasting, Performance Metric, Product Lifecycle Management

Skills you'll gain: Canva (Software), Graphic and Visual Design Software, Graphics Software, Graphic Design, Design, User Accounts, Data Sharing, Content Creation, File Management, Editing, Marketing

Skills you'll gain: Overcoming Objections, Selling Techniques, Negotiation, Sales, Sales Process, Product Knowledge, Communication, Rapport Building, Customer Analysis, Customer Service, Customer Engagement, Active Listening, Needs Assessment, Empathy, Non-Verbal Communication