Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour

Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Advertising, Brand Loyalty, Brand Management, Marketing, Brand Strategy, Public Relations, Marketing Planning, Marketing Budgets, Social Media Marketing, Digital Marketing, Marketing Management, Search Engine Optimization, Communication Strategies, Crisis Management, Communication, Consumer Behaviour

Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Retention, Customer Engagement, Customer Relationship Management (CRM) Software, Customer experience improvement, Sales Process, Business Metrics, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making

Skills you'll gain: Public Policies, Policy Analysis, Environmental Policy, International Relations, European History, Political Sciences, Law, Regulation, and Compliance, Economics, Economic Development, Diplomacy, Governance, Sustainable Development

Skills you'll gain: Social Media Strategy, Social Media, Social Media Marketing, Content Marketing, Plan Execution, Performance Measurement, Marketing Strategies, Content Strategy, Campaign Management, Marketing, Communication Strategies, Goal Setting, Customer Engagement

Skills you'll gain: Learning Strategies, Learning Theory, Human Learning, Quick Learning, Self-Motivation, Lifelong Learning, Literacy, Mental Concentration, Willingness To Learn, Cognitive flexibility, Critical Thinking, Productivity, Personal Development, Self-Awareness, Growth Mindedness, Goal Setting

Skills you'll gain: Negotiation, Contract Negotiation, Arbitration, Mediation, Communication, Conflict Management, Persuasive Communication, Planning, Contract Management, Decision Making, Business Ethics

Skills you'll gain: Survey Creation, Interviewing Skills, Data Collection, Research Design, Qualitative Research, Research, Cultural Sensitivity, Statistical Analysis

Skills you'll gain: Verbal Communication Skills, Team Building, Assertiveness, Business Communication, Communication, Conflict Management, Non-Verbal Communication, Interpersonal Communications, Professionalism, Collaboration, Intercultural Competence, Cultural Responsiveness, Virtual Teams

Skills you'll gain: Conflict Management, Self-Awareness, Personal Development, Emotional Intelligence, Empathy, Student-Centred Learning, Lifelong Learning, Journals, Mindfulness, Active Listening

Skills you'll gain: Prototyping, Figma (Design Software), Wireframing, Mockups, Collaborative Software, Web Design, Usability, User Interface (UI) Design

Skills you'll gain: Product Strategy, Revenue Management, Strategic Marketing, Market Dynamics, Cost Accounting, Profit and Loss (P&L) Management, Consumer Behaviour, Market Research, Customer Insights, Sales, Competitive Analysis, Customer Demand Planning