Conflict resolution courses can help you learn negotiation techniques, active listening skills, mediation strategies, and the dynamics of interpersonal communication. You can build skills in identifying underlying interests, managing emotions during disputes, and facilitating collaborative problem-solving. Many courses introduce tools like conflict assessment frameworks and communication models that aid in resolving disagreements effectively and fostering a positive environment.

Coursera
Skills you'll gain: Team Performance Management, Performance Management, Smart Goals, Employee Performance Management, Performance Review, Management Training And Development, Performance Appraisal, People Development, Goal Setting, Performance Analysis, Performance Measurement, AI Personalization, HR Tech, Workforce Development, Employee Engagement, Constructive Feedback, Driving engagement, Key Performance Indicators (KPIs), Coaching, Analytics
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Verbal Communication Skills, Customer experience improvement, Client Services, Customer Service, Customer Inquiries, Insurance and Warranty Claims Processing, Service Improvement, Product Knowledge, Interpersonal Communications, Retail Store Operations, Verbal Strategic Communication, Communication
Intermediate · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Accountability Frameworks, Discussion Facilitation, Decision Making, Diversity and Inclusion, Diversity Awareness, Teamwork, Collaboration, Team Collaboration, Leadership, Conflict Management, Critical Thinking, Independent Thinking, Communication, Corporate Communications
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Employee Coaching, Management Training And Development, Team Performance Management, Strategic Leadership, Succession Planning, Leadership Development, Mentorship, Strategic Thinking, People Development, Coaching, Professional Development, People Management, Accountability, Decision Making, Performance Improvement, Goal Setting
Intermediate · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Negotiation, Conflict Management, Intercultural Competence, Relationship Building, Cultural Diversity, International Relations, Cultural Sensitivity, Business Ethics, Interpersonal Communications, Empathy & Emotional Intelligence, Ethical Standards And Conduct, Communication, Strategic Partnership, Rapport Building, Game Theory
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AI powered creativity, Photo Editing, Image Quality, Generative AI, Graphics Software, Adobe Photoshop, AI Personalization, Content Creation, Editing, User Accounts, Multimedia, Video Editing, File Management
Intermediate · Course · 1 - 3 Months

IESE Business School
Skills you'll gain: Delegation Skills, Management Training And Development, Prioritization, Meeting Facilitation, Leadership, Adaptability, Negotiation, Cooperation, Professional Development, Mediation, Collaboration, Team Management, Influencing, Decision Making, Self-Awareness, Talent Management, Diversity and Inclusion, Strategic Thinking, Diversity Awareness, Scheduling
Beginner · Specialization · 1 - 3 Months

Coursera
Skills you'll gain: Project Schedules, Scheduling, Stakeholder Communications, Timelines, Dependency Analysis, Coordinating, Milestones (Project Management), Communication Planning, Stakeholder Management, Stakeholder Engagement, Project Management Software, Project Management, Project Planning, Conflict Management, Agile Methodology
Beginner · Course · 1 - 4 Weeks
Scrum Alliance
Skills you'll gain: Coaching, Employee Coaching, Agile Product Development, Agile Methodology, Agile Project Management, Agile Software Development, Team Management, Team Leadership, Collaboration, Culture Transformation, Organizational Leadership, Business Transformation, Leadership, Organizational Effectiveness, Leadership and Management, Organizational Change, Management Consulting, Business, Communication, Business Communication
Beginner · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Conflict Management, Team Motivation, Team Leadership, Project Risk Management, Team Performance Management, Team Management, Stakeholder Engagement, Risk Management, Negotiation, Team Building, Stakeholder Management, Stakeholder Communications, Cross-Functional Team Leadership, Risk Management Framework, Continuous Improvement Process, Risk Analysis, Cross-Functional Collaboration, Process Improvement, Agile Project Management, Team Collaboration
Beginner · Course · 1 - 3 Months

Skills you'll gain: Process Improvement and Optimization, Process Optimization, Process Improvement, Process Analysis, Organizational Change, Virtual Teams, Process Management, People Management, Leadership Development, Project Management, Management Training And Development, Human Resource Strategy, Personal Development, Human Resources Management and Planning, Human Resource Management, Performance Improvement, Staff Management, Telecommuting, Agile Project Management, Continuous Improvement Process
Intermediate · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Service Recovery, Tactfulness, Professionalism, Overcoming Objections, Expectation Management, Rapport Building, Communication Strategies, Active Listening, Empathy, Business Communication, Honesty, Positivity
Mixed · Course · 1 - 4 Weeks