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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing e Data Science

    Skills you'll gain: Strategic Marketing, Marketing Analytics, Marketing Strategies, Digital Marketing, Consumer Behaviour, Data Visualization, Sales Strategy, Marketing, Performance marketing, Marketing Strategy and Techniques, Data-Driven Decision-Making, Digital Media Strategy, Data Visualization Software, Customer Analysis, Customer Engagement, Key Performance Indicators (KPIs), Analytics, Data Analysis, Target Market, Time Series Analysis and Forecasting

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    U

    University of North Texas

    Foundations of Marketing Practice for Non-Majors

    Skills you'll gain: Consumer Behaviour, Strategic Marketing, Marketing Strategies, Marketing, Marketing Management, Market Research, Customer Analysis, Market Analysis, Market Opportunities, Business Strategy, Business Marketing, Business, Target Market, Competitive Analysis

    4.5
    Rating, 4.5 out of 5 stars
    ·
    17 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: Data Analytics

    Skills you'll gain: AWS SageMaker, AWS Kinesis, Data Integration, Data Lakes, Business Intelligence, Apache Hive, Apache Spark, Amazon Web Services, Extract, Transform, Load, Big Data, Apache Hadoop, Real Time Data, Applied Machine Learning, Data Pipelines, Data Processing, Serverless Computing

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    R

    Real Madrid Graduate School Universidad Europea

    The Future of Sports Marketing

    Skills you'll gain: Global Marketing, Cultural Sensitivity, Customer Engagement, Revenue Management, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Marketing Strategy and Techniques, Personalized Service, Brand Management, Price Negotiation, Customer Relationship Management, Business Modeling, Innovation, Content Strategy, User Experience Design, Digital Transformation, Data-Driven Decision-Making, Business Management, Artificial Intelligence, Metadata Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    B

    Board Infinity

    Managing Data Lakes & Pipelines with Google Cloud Dataplex

    Skills you'll gain: Data Lakes, Data Processing, Google Cloud Platform, Data Warehousing, Data Integration, Data Management, Data Pipelines, Data Governance, Analytics, Data Quality, Data Security, Identity and Access Management, Automation

    3
    Rating, 3 out of 5 stars
    ·
    9 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Strategies for Success in your Music Career

    Skills you'll gain: Productivity, Professional Networking, Time Management, Prioritization, Goal Setting, Personal Development, Self-Awareness, Organizational Skills, Music Performance, Music, Professional Development, Relationship Building, Planning, Adaptability, Collaboration, Creativity

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    A

    Arm

    Computer Architecture Essentials on Arm

    Skills you'll gain: Microarchitecture, Computer Architecture, Hardware Architecture, Simulations, Computer Hardware, Performance Tuning, Scalability, Data Storage

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Use Power Automate & SharePoint to Automate Invoice Sending

    Skills you'll gain: Microsoft Power Automate/Flow, Microsoft Power Platform, Email Automation, Document Management, Microsoft 365, Collaborative Software, Billing & Invoicing, Intranet, Automation

    4
    Rating, 4 out of 5 stars
    ·
    21 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • P

    Packt

    Cold Calling & Prospecting

    Skills you'll gain: Cold Calling, Sales Prospecting, Overcoming Objections, Selling Techniques, Sales, Telephone Skills, Sales Strategy, Sales Presentations, Setting Appointments, Sales Pipelines, Rapport Building, Communication, Relationship Building

    4.7
    Rating, 4.7 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Support Interactive Learning with Genially

    Skills you'll gain: Interactive Learning, Education Software and Technology, End User Training and Support, Virtual Environment

    4.9
    Rating, 4.9 out of 5 stars
    ·
    19 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    AI Principles with Edge Computing

    Skills you'll gain: Artificial Intelligence, Internet Of Things, Unsupervised Learning, Python Programming, Deep Learning, Machine Learning, Convolutional Neural Networks, Image Analysis, Artificial Neural Networks, Reinforcement Learning, Data Preprocessing, Natural Language Processing, Model Evaluation

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Modern Web Development Specialization

    Skills you'll gain: Restful API, CI/CD, Model View Controller, ASP.NET, Cloud Infrastructure, Continuous Deployment, Load Balancing, OAuth, Continuous Integration, Cloud Computing, Cloud Applications, Cloud Deployment, Application Deployment, Cloud Platforms, Build Tools, Web Development, Web Applications, Microservices, Single Sign-On (SSO), Performance Tuning

    4.9
    Rating, 4.9 out of 5 stars
    ·
    165 reviews

    Intermediate · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • Marketing e Data Science: Fundação Instituto de Administração
  • Foundations of Marketing Practice for Non-Majors: University of North Texas
  • AWS: Data Analytics: Whizlabs
  • The Future of Sports Marketing : Real Madrid Graduate School Universidad Europea
  • Managing Data Lakes & Pipelines with Google Cloud Dataplex: Board Infinity
  • Strategies for Success in your Music Career: University of Colorado Boulder
  • Computer Architecture Essentials on Arm: Arm
  • Use Power Automate & SharePoint to Automate Invoice Sending: Coursera
  • Cold Calling & Prospecting: Packt
  • Support Interactive Learning with Genially: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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Arts and Humanities
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