Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Microsoft Power Platform, Data Analysis Expressions (DAX), Power BI, Microsoft Azure, Microsoft Power Automate/Flow, Dashboard, Workflow Management, Data Integration, Data Modeling, Multi-Tenant Cloud Environments, Enterprise Application Management, Data Visualization Software, Postman API Platform, Serverless Computing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Supervision, Emotional Intelligence, Trustworthiness, Employee Coaching, Professionalism, Empathy & Emotional Intelligence, Leadership, Constructive Feedback, Coaching, Influencing, Accountability, Team Management, Initiative and Leadership, Delegation Skills, Rapport Building, Leadership and Management, Relationship Building, Team Building, Teamwork, Communication
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Model Evaluation, Project Management Software, Technical Communication, Technical Product Management, Performance Metric, Agile Project Management, Data Analysis, Project Management, Analytics, Stakeholder Communications, Data-Driven Decision-Making, Machine Learning, Large Language Modeling, R Programming, Data Visualization
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Azure DevOps, Test Planning, CI/CD, Continuous Deployment, Continuous Integration, Test Case, Backlogs, Version Control, Microsoft Visual Studio, Agile Project Management, Agile Methodology, Application Lifecycle Management, Release Management, Scrum (Software Development), User Story, Sprint Planning, Kanban Principles, Issue Tracking
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Negotiation, Overcoming Objections, Customer Relationship Management, Rapport Building, Stakeholder Management, Sales, Sales Strategy, Customer Relationship Building, Influencing, Stakeholder Engagement, Sales Pipelines, Persuasive Communication, Environmental Social And Corporate Governance (ESG), Dashboard
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Social Media Marketing, Drive Engagement, Social Media, Customer Engagement, Social Media Campaigns, Advertising Campaigns, Content Performance Analysis, Web Analytics, Marketing
Beginner · Guided Project · Less Than 2 Hours

Banco Interamericano de Desarrollo
Skills you'll gain: Financial Inclusion, Digital Transformation, FinTech, Mobile Banking, Diversity Equity and Inclusion Initiatives, Financial Services, Data-Driven Decision-Making, Banking Services, Customer experience improvement, Innovation, Technology Roadmaps, Human Capital
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Matplotlib, NumPy, Pandas (Python Package), Applied Machine Learning, Python Programming, Scikit Learn (Machine Learning Library), Data Visualization, Supervised Learning, Feature Engineering, Machine Learning, Natural Language Processing, Machine Learning Algorithms, Text Mining, Data Manipulation, Unsupervised Learning, Model Evaluation, Data Preprocessing, Classification Algorithms
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: ChatGPT, Computer Programming Tools, Software Development Tools, Microsoft Copilot, Integrated Development Environments, Web Development Tools, Code Review, Application Programming Interface (API), React.js, Unit Testing, Jest (JavaScript Testing Framework), Node.JS, Debugging, Middleware
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Brand Strategy, Presentations, Branding, Design Thinking, Style Guides, Marketing Strategies, Graphic and Visual Design, Adobe Illustrator, Adobe Photoshop, Target Audience, Color Theory, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Amazon Web Services, MySQL, Database Architecture and Administration, Relational Databases, Database Management, PostgreSQL, Data Integrity, Data Storage, Cloud Infrastructure, Virtual Networking, Disaster Recovery
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Cloud-Native Computing, Istio, Docker (Software), Kubernetes, Containerization, Google Cloud Platform, Cloud Computing Architecture, Scalability, Microservices, Cloud Deployment, Application Deployment, Cloud Applications
Intermediate · Course · 1 - 4 Weeks