Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Microsoft Azure, Mobile Development Tools, System Implementation, System Configuration, Application Programming Interface (API), Data Integration, Simulations
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Newsletters, Email Marketing, Content Performance Analysis, Driving engagement, Digital Marketing, Campaign Management, Marketing Effectiveness, Marketing Materials, Business Metrics, Customer Engagement, Performance Metric, Content Creation, Key Performance Indicators (KPIs), Performance Measurement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Ledgers (Accounting), Small Business Accounting, Accounting Systems, Payroll Processing, Accounts Payable, General Accounting, Dashboard, Sales Tax
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: DevOps, Cloud Deployment, Amazon Elastic Compute Cloud, Technical Analysis, Real Time Data
Advanced · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Agile Software Development, Agile Methodology, Scaled Agile Framework, Agile Project Management, Conflict Management, Leadership, Sprint Planning, Scrum (Software Development), Project Planning, Team Building, Software Development Life Cycle, Prioritization, Backlogs, Sprint Retrospectives, Kanban Principles, User Story, Lean Methodologies, Communication, Continuous Improvement Process
Mixed · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Generative AI, Prompt Patterns, Artificial Intelligence, Image Analysis, Natural Language Processing, Machine Learning
Beginner · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: TikTok, Case Studies, Advertising, Digital Advertising, Drive Engagement, Growth Strategies, Social Media Campaigns, Customer Engagement, Social Media Marketing, Social Media, Target Audience, Marketing Strategies, Video Production, Content Creation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: User Story, Agile Software Development, Scrum (Software Development), Agile Methodology, Kanban Principles, Backlogs, Sprint Retrospectives, Agile Project Management, Workflow Management, Sprint Planning, Team Management, Product Requirements, Lean Methodologies, Performance Measurement
Beginner · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Goal Setting, Professional Networking, Business Management, Staff Management, Leadership and Management, People Management, Planning, Customer Service, Business Leadership, Organizational Leadership, Organizational Strategy, Leadership, Change Management, Decision Making
Mixed · Course · 1 - 4 Weeks

University of Virginia
Skills you'll gain: Agile Product Development, User Story, Design Thinking, Agile Methodology, Agile Software Development, Product Design, Product Development, User Centered Design, User Research, Persona Development, Innovation, Product Management, Discussion Facilitation, Software Development
Beginner · Course · 1 - 4 Weeks

École Polytechnique
Skills you'll gain: Peer Review, Journals, Scientific Methods, Research, Research Design, Proofreading, Research Methodologies, Editing, Ethical Standards And Conduct, Data Management
Mixed · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Target Audience, Marketing Psychology, Digital Media Strategy, Target Market, Paid media, Marketing Analytics, Social Media Campaigns, Persona Development, Marketing, Google Analytics, Social Media, Storytelling, Content Strategy
Intermediate · Course · 1 - 4 Weeks