• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • De Escalation Techniques

Results for "de-escalation techniques"


  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Introduction to Customer Service

    Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication

    4.6
    Rating, 4.6 out of 5 stars
    ·
    326 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universidad Nacional Autónoma de México

    Aprender

    Skills you'll gain: Learning Strategies, Learning Theory, Human Learning, Quick Learning, Self-Motivation, Lifelong Learning, Literacy, Mental Concentration, Willingness To Learn, Cognitive flexibility, Critical Thinking, Productivity, Personal Development, Self-Awareness, Growth Mindedness, Goal Setting

    4.9
    Rating, 4.9 out of 5 stars
    ·
    5.5K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Assets, Threats, and Vulnerabilities

    Skills you'll gain: Threat Modeling, Threat Management, Vulnerability Management, Cybersecurity, Cyber Attacks, Vulnerability Assessments, Data Security, Cyber Risk, NIST 800-53, Authorization (Computing), Malware Protection, Authentications, Security Strategy, Security Controls, Risk Management Framework, Personally Identifiable Information, Encryption, Cryptography

    4.8
    Rating, 4.8 out of 5 stars
    ·
    4K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    DeepLearning.AI

    Convolutional Neural Networks

    Skills you'll gain: Convolutional Neural Networks, Computer Vision, Image Analysis, Transfer Learning, Deep Learning, Artificial Neural Networks, Keras (Neural Network Library), Tensorflow, PyTorch (Machine Learning Library), Data Preprocessing

    4.9
    Rating, 4.9 out of 5 stars
    ·
    43K reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnQuest

    Strategic Selling and Account Management

    Skills you'll gain: Account Management, Consultative Selling, Selling Techniques, Business Risk Management, Upselling, Business Metrics, Business Communication, Sales Pipelines, Overcoming Objections, Sales Process, Solution Selling, Business Transformation, Customer Engagement, Strategic Thinking, Stakeholder Engagement, Innovation, Strategic Communication, Stakeholder Analysis, Value Propositions, Business Analytics

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Washington

    Machine Learning

    Skills you'll gain: Model Evaluation, Classification Algorithms, Regression Analysis, Applied Machine Learning, Feature Engineering, Machine Learning, Image Analysis, Unsupervised Learning, Predictive Modeling, Supervised Learning, Bayesian Statistics, Logistic Regression, Statistical Modeling, Artificial Intelligence, Data Preprocessing, Deep Learning, Data Mining, Decision Tree Learning, Computer Vision, Statistical Machine Learning

    4.6
    Rating, 4.6 out of 5 stars
    ·
    16K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    E

    Erasmus University Rotterdam

    Driving business towards the Sustainable Development Goals

    Skills you'll gain: Sustainable Development, Sustainable Business, Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Sustainability Reporting, Social Impact, Business Ethics, Environmental Issue, Systems Thinking, Strategic Partnership, Entrepreneurship, Innovation, Collaboration, Climate Change Mitigation, Complex Problem Solving

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.6K reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    L

    Logical Operations

    Adobe Photoshop CC: Part 2

    Skills you'll gain: Adobe Photoshop, Video Editing, Adobe Creative Cloud, Adobe Illustrator, Photo Editing, Graphic and Visual Design, Post-Production, Graphic and Visual Design Software, Graphic Design, Animations, Image Quality, Computer Graphic Techniques, Photography, Business Process Automation, User Interface (UI), Automation, Productivity Software

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    Infosec

    JavaScript Security

    Skills you'll gain: Authentications, Application Security, Open Web Application Security Project (OWASP), Secure Coding, Serverless Computing, Cryptography, Risk Management Framework, Threat Modeling, Cloud Security, Infrastructure Security, Package and Software Management, Node.JS, Web Applications, Javascript, Vulnerability Management, Cloud Services, Cloud Platforms, Web Development, Identity and Access Management, Security Controls

    4.5
    Rating, 4.5 out of 5 stars
    ·
    112 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    Foundations of Data Science

    Skills you'll gain: Data Storytelling, Data Ethics, Data-Driven Decision-Making, Analytics, Workflow Management, Business Analytics, Data Science, Project Design, Data Visualization Software, Project Management, Communication, Stakeholder Communications

    4.7
    Rating, 4.7 out of 5 stars
    ·
    3.8K reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Diseño instruccional para el aprendizaje activo

    Skills you'll gain: Problem Solving, Instructional Strategies, Digital pedagogy, Instructional Design, digital literacy, Educational Materials, Emerging Technologies, Innovation, Learning Strategies, Creative Thinking, Creativity, Adaptability

    4.7
    Rating, 4.7 out of 5 stars
    ·
    900 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Alex Genadinik

    Sales: Understand Subtle Buying Signals To Close More Deals

    Skills you'll gain: Closing (Sales), Consultative Selling, Selling Techniques, Active Listening, Customer Relationship Building, Sales Process, Sales Strategy, Non-Verbal Communication, Overcoming Objections, Rapport Building, Interpersonal Communications, Consumer Behaviour

    Mixed · Course · 1 - 4 Weeks

1…99100101…630

In summary, here are 10 of our most popular de-escalation techniques courses

  • Introduction to Customer Service: CVS Health
  • Aprender: Universidad Nacional Autónoma de México
  • Assets, Threats, and Vulnerabilities: Google
  • Convolutional Neural Networks: DeepLearning.AI
  • Strategic Selling and Account Management: LearnQuest
  • Machine Learning: University of Washington
  • Driving business towards the Sustainable Development Goals: Erasmus University Rotterdam
  • Adobe Photoshop CC: Part 2: Logical Operations
  • JavaScript Security: Infosec
  • Foundations of Data Science: Google

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok