Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Networking Hardware, General Networking, Network Architecture, Wireless Networks, Network Protocols, Computer Networking, TCP/IP, Local Area Networks, Network Routers, System Configuration, Network Switches, Wide Area Networks, Servers
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Email Marketing, Customer Relationship Building, Dashboard, Customer Data Management, Customer Acquisition Management, Integrated Marketing Communications, Sales Pipelines
Beginner · Guided Project · Less Than 2 Hours

AI Business School
Skills you'll gain: Prompt Engineering, Agentic Workflows, AI Workflows, Generative AI, Sales Enablement, No-Code Development, Financial Forecasting, AI Personalization, Sales, Responsible AI, Risk Management, AI Security, AI Product Strategy, Generative AI Agents, LLM Application, Artificial Intelligence, ChatGPT, Innovation, Productivity, Operational Efficiency
Beginner · Specialization · 1 - 3 Months

Zoho Corporation
Skills you'll gain: Sales Management, Selling Techniques, Customer Relationship Management, Customer Relationship Management (CRM) Software, General Sales Practices, Sales Process, Sales Strategy, Sales, Customer Relationship Building, Sales Pipelines, Sales Prospecting, B2B Sales
Beginner · Course · 1 - 3 Months

Kennesaw State University
Skills you'll gain: Planning, Professional Networking, Business Research, Goal Setting, Personal Development, Market Research, Adaptability, Self-Awareness, Market Analysis, Decision Making, Creativity, Trend Analysis
Beginner · Course · 1 - 3 Months

Skills you'll gain: Design Thinking, User Research, Wireframing, Augmented and Virtual Reality (AR/VR), Emerging Technologies, Prototyping, Software Development Life Cycle
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: No-Code Development, Application Deployment, Application Development, User Interface and User Experience (UI/UX) Design, Data Integration, Cloud Applications, User Interface (UI), Spreadsheet Software
Beginner · Course · 1 - 3 Months

University of Toronto
Skills you'll gain: Spatial Analysis, Geographic Information Systems, Geospatial Mapping, ArcGIS, Data Visualization, Data Compilation, Data Mapping, Data Storytelling, Metadata Management, Data Integration, Data Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Web Analytics, Google Analytics, Content Performance Analysis, Customer Analysis, E-Commerce, Marketing Analytics, Performance Analysis, Performance Reporting, Marketing Effectiveness
Beginner · Guided Project · Less Than 2 Hours

University of California San Diego
Skills you'll gain: Application Development, Android (Operating System), Android Studio, Mobile Development, Software Development Tools, Game Design, Computer Programming Tools, Development Environment, Internet Of Things, Embedded Software, Web Servers, Web Applications, USB, Ubuntu, Peripheral Devices, Operating Systems, Software Installation, Command-Line Interface, System Configuration, Hardware Troubleshooting
Mixed · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Data Management, Data Integrity, Health Information Management, Data Quality, Health Informatics, Medical Records, Electronic Medical Record, Personally Identifiable Information, Data-Driven Decision-Making, Clinical Documentation, Data Security
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Retail Management, Retail Store Operations, Merchandising, Revenue Management, Customer Analysis, Market Intelligence, Business Strategies, Competitive Analysis, Business Management, Organizational Strategy, Consumer Behaviour, Inventory Management System, Market Analysis, Case Studies, Market Share, Strategic Decision-Making, Sustainable Business, Intellectual Property, Financial Analysis, Geographic Information Systems
Beginner · Specialization · 1 - 3 Months