CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.

Skills you'll gain: ChatGPT, No-Code Development, User Interface (UI) Design, AI Integrations, AI Workflows, Self Service Technologies, LLM Application, Generative AI, Artificial Intelligence, Frontend Integration, Quality Assurance
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Overcoming Objections, B2B Sales, Business Development, Storytelling, Closing (Sales), Sales Pipelines, Return On Investment, Sales Presentation, Specialized Sales, Active Listening, Sales Presentations, Rapport Building, Sales Strategy, Sales Process, Sales, Case Studies, Sales Management, Communication, Selling Techniques, Consultative Selling
Intermediate · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Responsible AI, Account Management, Proposal Writing, Proposal Development, Market Analysis, Market Trend, Workflow Management, Innovation, Customer Communications Management, AI Integrations, Customer Relationship Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsive Web Design, HTML and CSS, Bootstrap (Front-End Framework), Cascading Style Sheets (CSS), Web Design and Development, Web Design, Hypertext Markup Language (HTML), Web Development, Debugging, Web Applications, No-Code Development, Front-End Web Development, Development Environment, Web Development Tools, UI Components, Integrated Development Environments, AI Enablement
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: B2B Sales, Stakeholder Engagement, Overcoming Objections, Solution Sales Engineering, Stakeholder Management, Closing (Sales), Price Negotiation, Negotiation, Sales Management, Sales Presentation, Solution Selling, Active Listening, Sales Operations, Stakeholder Communications, Persuasive Communication, Strategic Partnership, Sales, Proposal Development, Customer and Client Support, Customer Communications Management
Intermediate · Professional Certificate · 3 - 6 Months

Coursera
Skills you'll gain: Generative AI, Responsible AI, AI Product Strategy, AI powered creativity, AI literacy, Return On Investment, Data Ethics, Artificial Intelligence, Business Process Automation, Operational Efficiency, Automation, Innovation, AI Integrations, Performance Measurement, AI Workflows, Business Ethics, Product Design
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Marketo, Marketing Automation, Email Automation, Email Marketing, Conversion Funnel Analysis, Marketing Operations, Campaign Management, Style Guides, HubSpot CRM, Performance Analysis, Marketing Analytics, Brand Marketing, Compliance Auditing, Marketing Strategies, Performance Measurement, Brand Management, Customer Relationship Management, Benchmarking, Analytics, Data Import/Export
Beginner · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Sales Pipelines, B2B Sales, Prospecting and Qualification, Consultative Selling, Selling Techniques, Sales Development, Sales Process, Consultative Approaches, Persuasive Communication, Sales Presentation, Communication, Stakeholder Engagement, Value Propositions, Performance Metric, Upselling, Technical Sales, Sales, Sales Presentations, Negotiation, Analytics
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Content Scheduling, Social Media Marketing, Content Performance Analysis, Social Media Analytics, Social Media Management, Social Media Campaigns, Social Media Content, Digital Media Strategy, Social Media Strategy, Customer Engagement, Digital Marketing, Content Optimization, Performance Analysis, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Relationship Management, Web Analytics, Marketing Communications, Analytics, Market Data
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, Prompt Engineering Tools, AI Orchestration, Salesforce Development, Salesforce, Agentic Workflows, Force.com, Generative AI Agents, AI Integrations, Agentic systems, Coordination, Application Lifecycle Management, Generative AI, Software Testing, Performance Testing, Enterprise Architecture, Data Integration, Data Architecture, Model Evaluation
Intermediate · Specialization · 1 - 3 Months

LearnQuest
Skills you'll gain: Consultative Selling, Sales Prospecting, Consultative Approaches, Selling Techniques, Sales Development, General Sales Practices, Sales Management, Lifelong Learning, Sales Training, Lead Generation, Sales Operations, Communication, Process Optimization, Presentations, User Research, Regional Sales, B2B Sales, Customer Relationship Management (CRM) Software, Account Management, Negotiation
Beginner · Specialization · 1 - 3 Months

Vanderbilt University
Skills you'll gain: Email Automation, Prompt Engineering, ChatGPT, HubSpot CRM, Google Sheets, Workflow Management, Automation, Gmail, AI Workflows, Data Import/Export, AI Integrations, Unstructured Data, Generative AI
Beginner · Course · 1 - 4 Weeks