Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

University of Illinois Urbana-Champaign
Skills you'll gain: Content Management, Digital Content, Target Audience, Content Strategy, Web Content, Digital Media Strategy, Marketing Planning, Content Performance Analysis, Content Creation, Content Marketing, Governance, Auditing
Beginner · Course · 1 - 3 Months

Michigan State University
Skills you'll gain: Financial Statements, Intellectual Property, Income Statement, Business Planning, Balance Sheet, Financial Modeling, Organizational Structure, Business Strategies, Team Management, Cash Flows, Regulation and Legal Compliance, Legal Risk, Recruitment Strategies
Mixed · Course · 1 - 4 Weeks

Universitat Autònoma de Barcelona
Skills you'll gain: Risk Management, Behavioral Economics, Asset Protection, Loans, Financial Planning, Budgeting, Consumer Behaviour, Psychology, Decision Making, Empowerment
Beginner · Course · 1 - 3 Months

IIT Bombay
Skills you'll gain: Entrepreneurial Finance, Go To Market Strategy, Value Propositions, Product Development, Business Modeling, Presentations, Entrepreneurship, Communication, Persona Development, Customer Analysis, Financial Statements, Business Strategy, Innovation, Technical Management, Market Research
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Analysis, Persona Development, New Product Development, Customer Insights, Product Strategy, Product Development, Design Thinking, User Research, Innovation, Business Strategy, Business Solutions, Marketing
Beginner · Guided Project · Less Than 2 Hours

Dubai College of Tourism
Skills you'll gain: Revenue Management, Restaurant Operation, Restaurant Management, Forecasting, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Trend Analysis, Performance Analysis, Team Management, Data Analysis, Performance Measurement, Business Metrics, Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks

National Taiwan University
Skills you'll gain: Revenue Management, Customer experience strategy (CX), Service Design, Financial Services, Platform As A Service (PaaS), Business Modeling, Product Design, Innovation, Consumer Behaviour, Case Studies, Business Strategy
Beginner · Course · 1 - 3 Months

L&T EduTech
Skills you'll gain: Scope Management, Work Breakdown Structure, Project Scoping, Feasibility Studies, Project Management Life Cycle, Contract Management, Change Control, Project Management, Change Management, Claims Processing, Project Planning, Organizational Structure, Project Implementation, Bidding
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Lead Generation, Marketing Automation, HubSpot CRM, Prompt Engineering, Email Automation, ChatGPT, Dashboard, MarTech, Marketing Strategies, Marketing Analytics, Customer Relationship Management (CRM) Software, Customer Engagement, Data-Driven Decision-Making
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Requirements Elicitation, User Story, Business Requirements, Business Analysis, Requirements Analysis, Financial Analysis, Requirements Management, Business Process Modeling, Stakeholder Engagement, Interviewing Skills, Analysis, Stakeholder Communications, Collaboration, Project Scoping, Verification And Validation, Communication
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sales Strategy, Selling Techniques, Sales Presentation, Sales Process, Market Analysis, Sales, Technical Sales, Customer Relationship Building, Customer Relationship Management, Market Opportunities, Competitive Analysis, Market Dynamics, Company, Product, and Service Knowledge, Customer Insights
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, Workforce Development, Strategic Leadership, Operational Efficiency
Mixed · Course · 1 - 4 Weeks