Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service

Skills you'll gain: Descriptive Statistics, Bayesian Statistics, Statistical Hypothesis Testing, Probability & Statistics, Sampling (Statistics), Probability Distribution, Probability, Statistical Inference, A/B Testing, Statistical Analysis, Statistical Machine Learning, Data Science, Exploratory Data Analysis, Statistical Visualization

Skills you'll gain: Interactive Learning, Blended Learning, Education Software and Technology, Instructional Strategies, Lesson Planning, Student Engagement, Differentiated Instruction, Google Workspace

Skills you'll gain: Generative AI, Generative AI Agents, Google Cloud Platform, MLOps (Machine Learning Operations), Artificial Intelligence and Machine Learning (AI/ML), Prompt Engineering, Tensorflow, OpenAI, AI Product Strategy, Cloud Infrastructure, Applied Machine Learning, Big Data, Machine Learning

Skills you'll gain: Amazon Web Services, MySQL, Database Architecture and Administration, Relational Databases, Database Management, Operational Databases, Data Storage Technologies, PostgreSQL, Data Integrity, Disaster Recovery

Skills you'll gain: Product Knowledge, Language Learning, English Language, Customer Service, Retail Sales, Customer Inquiries, Customer Complaint Resolution, Telephone Skills, Vocabulary, Writing, Verbal Communication Skills, Oral Comprehension, Business Writing, Oral Expression, Grammar, Communication

Skills you'll gain: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media

Skills you'll gain: Google Cloud Platform, Cloud Services, Cloud API, Cloud Storage, Data Management

Skills you'll gain: Lifelong Learning, Learning Strategies, Collaboration, Productivity, Willingness To Learn, Human Learning, Time Management, Creativity, Problem Solving, Cognitive flexibility, Student Engagement, Self-Awareness

Skills you'll gain: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Technology Strategies, Organizational Strategy, Business Operations, Customer experience improvement, Continuous Improvement Process

Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management